Depending on your interaction with our website, we may collect:

• Name, email address, phone number, and other contact details.
• Shipping and billing addresses.
• Order history, purchased products, and transaction details.
• Limited payment-related information received from payment providers, such as payment status.
• Messages and correspondence sent to customer support.
• Device information, browser information, IP address, and website activity.
• Preferences and information you voluntarily provide.

Information may be collected directly when you place an order, submit a form, or communicate with us.

Some technical information may be collected automatically through cookies, website functionality, and analytics technologies.

We may receive information from payment processors, shipping partners, and other service providers involved in fulfilling orders or operating the store.

We may use personal information to:

• Process and fulfill purchases.
• Confirm orders and communicate delivery information.
• Respond to product questions and customer service requests.
• Handle returns, refunds, and order-related disputes.
• Maintain website functionality and improve shopping experiences.
• Detect fraud, protect website security, and prevent misuse.
• Meet legal, tax, accounting, and recordkeeping obligations.
• Provide permitted marketing communications according to applicable law and customer preferences.

Cookies and similar technologies may be used for shopping cart functionality, security, website preferences, analytics, and advertising where such services are enabled.

You may be able to manage certain cookies through browser settings or available website privacy controls. Disabling necessary cookies may affect the website's functionality.

We may disclose relevant information to providers that support online store operations, including hosting, payment processing, order fulfillment, shipping, customer support, analytics, and security services.

Such disclosures are made for appropriate operational purposes and subject to applicable legal requirements.

Depending on the technologies enabled for the store, certain information may be processed for analytics or advertising purposes.

Where applicable law gives customers rights to opt out of specific forms of data sharing, sale, or targeted advertising, those requests may be submitted through available privacy controls or by contacting us.

Our actual practices must reflect the marketing and tracking tools enabled on the website.

We may disclose information where required by applicable law, legal process, or valid requests from authorized authorities.

Information may also be used to investigate fraud, protect rights, or address security incidents where legally permitted.

We seek to apply reasonable safeguards appropriate to the personal information handled through the store.

However, no electronic transmission or storage system can be guaranteed completely secure. Customers should not send passwords or full payment card credentials through ordinary email.

Personal information may be retained for as long as reasonably necessary to fulfill orders, provide customer service, comply with legal obligations, maintain transaction records, prevent fraud, and resolve disputes.

Retention periods may vary depending on the type of information and applicable requirements.

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, or other controls concerning your personal information.

We may need to verify your identity before responding to certain requests. Some requests may be subject to legal exceptions.

To make a request, email service@vicoare.com.

Where promotional emails are sent, you may use the unsubscribe link or contact customer support to update your preferences.

Transactional messages about orders, payments, and shipping may still be sent when necessary.

Vicoare™ may serve customers in different countries.

Information may be processed in jurisdictions outside your place of residence, subject to applicable legal safeguards and requirements.

Our online store is intended for general retail customers and is not directed toward children.

If you believe personal information relating to a child has been collected inappropriately, please contact us for review.

Links to independent websites or integrations may be subject to the privacy practices of their respective operators. We encourage visitors to review those policies separately.

We may revise this Privacy Policy when our business operations, technology, or legal obligations change. The current version will be published on this page.

Email: service@vicoare.com

Phone: +86 130 0666 1389

Customer Service Hours: 8:00 AM – 10:00 PM Daily