Return & Refund Policy
Return & Refund Policy
Our return and refund information explains how to request assistance, report product issues, receive return instructions, and understand the review and refund process.
Return Requests
Customers may request a return subject to the return eligibility requirements disclosed for their purchase and applicable consumer protection laws.
Please contact our support team promptly if you wish to return a product.
We review return requests based on the product, its condition, the reason for return, and applicable legal requirements.
How to Request a Return
Email service@vicoare.com with the following details:
- Order number and contact email.
- Product name and relevant variation.
- Reason for requesting a return.
- Photographs, where relevant to damage, defects, or an incorrect item.
Our support team will review the request and provide the applicable instructions.
Return Eligibility
For discretionary returns, items should generally be in substantially the same condition as received, with included accessories, components, and packaging where reasonably applicable.
Eligibility may depend on product-specific restrictions, the condition of the merchandise, and the reason for return.
These conditions do not limit mandatory rights relating to defective, damaged, or incorrectly supplied goods.
Musical Instrument Accessories
Some accessories are designed for particular instruments, sizes, or installation arrangements. Customers should check product specifications and compatibility information before ordering.
Where an accessory includes screws, brackets, clips, covers, or other components, please retain those parts when requesting a return.
Product modifications, misuse, or damage unrelated to a manufacturing defect may affect eligibility for discretionary returns where permitted by law.
Product Variations & Defects
Minor differences caused by photography, lighting, screen settings, or reasonable manufacturing variation do not necessarily constitute a product defect.
If an item materially differs from its description, is defective, or is not the product ordered, please contact us with supporting details.
Return Authorization & Instructions
Contact customer support before shipping a return. Our team will provide the applicable return destination and instructions after reviewing your request.
Return Address & Authorization
Return destinations may differ from the registered company address and the original shipping location.
Customers should follow the return instructions provided by support and retain proof of shipment where tracking is available.
Non-Returnable Items
Any product-specific exclusions for discretionary returns should be disclosed before purchase and must comply with applicable law.
Items that have been materially altered, damaged through misuse, or are otherwise ineligible under a lawful disclosed condition may not qualify for discretionary return.
Mandatory rights concerning defective or nonconforming goods remain unaffected.
Damaged, Defective & Incorrect Orders
If you receive a damaged, defective, incomplete, or incorrect product, contact service@vicoare.com promptly.
Include your order number, a clear description, and photographs where reasonably appropriate.
We will review the issue and explain available remedies, which may include replacement, refund, or another resolution required by applicable law.
Return Shipping Costs
Responsibility for return shipping depends on the reason for return, applicable store terms, and mandatory consumer rights.
Where the customer is responsible for return shipping costs, this should be communicated before the return is sent.
Return Inspection
After a returned product is received, it may be reviewed to verify the item, condition, and included components, where permitted by law.
Please keep return tracking and shipping documentation until your request is resolved.
Refund Processing
After an eligible return or refund request is reviewed, we will communicate the outcome and applicable next steps.
Approved refunds are generally issued to the original payment method unless otherwise required by law or agreed with the customer.
Financial institutions and payment processors may require additional time to post the refund after it has been issued.
Refund Method
Refunds are ordinarily processed through the original payment method where supported. If that method is unavailable, customer support will explain any permitted alternative.
Exchanges
Customers requesting an exchange should contact support with their order number and the product details.
Exchange availability depends on inventory, eligibility, and the circumstances of the request.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
We will review whether cancellation is possible before fulfillment. Once an order has entered processing or shipment, cancellation may no longer be available, subject to applicable legal rights.
Consumer Rights
Nothing in this policy excludes or limits mandatory consumer rights, statutory guarantees, or remedies that cannot lawfully be waived.
Where applicable law provides additional protections, those protections take precedence.
Returns & Refund Support
Email: service@vicoare.com
Phone: +86 130 0666 1389
Customer Service Hours: 8:00 AM – 10:00 PM Daily