Orders are prepared for fulfillment after successful order confirmation and payment authorization.

Processing time may vary based on product availability, order volume, weekends, holidays, and any verification requirements.

If additional information is required to process your order, we may contact you using the details provided at checkout.

Available shipping destinations are shown during checkout. Shipping availability may depend on the selected products, destination, and available carrier services.

If a delivery address is not supported by the available shipping methods, checkout may require a different address.

Applicable shipping costs are displayed during checkout before the order is submitted.

Shipping charges may vary according to destination, package size, weight, order value, and the shipping method selected.

Orders may be fulfilled through different logistics facilities or service providers depending on the item and shipping arrangements.

Our registered company address is not necessarily the warehouse or location from which products are dispatched.

Delivery estimates depend on the destination, carrier, shipping method, and order processing requirements.

Customers should review the shipping or delivery estimate displayed during checkout or communicated in the order confirmation and shipment updates.

Unless expressly guaranteed, estimated delivery dates are not guaranteed arrival dates.

Where tracking is available, shipment details are provided after dispatch.

Tracking systems may take additional time to display initial scans or movement between facilities. If the tracking information appears unusually delayed, contact customer support.

Customers are responsible for reviewing their name, delivery address, apartment or unit number, postal code, and contact information before completing checkout.

If you discover an error, contact service@vicoare.com promptly. We cannot guarantee changes after an order enters fulfillment or has been dispatched.

Availability for these destinations depends on the shipping services offered during checkout.

Some shipping methods or product categories may not support every address type.

Shipping delays can occur due to logistics operations, weather, public holidays, customs procedures, or other disruptions.

If your shipment appears significantly delayed, please contact our support team with your order number and any available tracking details.

If a shipment appears lost, contact us so that we can review the available carrier information and investigate where appropriate.

Any replacement, refund, or other resolution will be determined according to the circumstances, applicable policies, and mandatory consumer rights.

If tracking indicates delivery but you cannot locate the package, check the delivery address, nearby secure locations, building reception, and any carrier notice.

If the parcel remains missing, contact support with your order number and the tracking information.

If a package arrives with damaged contents, missing components, or an incorrect item, contact our customer support team promptly.

Please provide your order number, a description of the issue, and photographs where reasonably relevant.

For musical instrument accessories, include details of any missing mounting hardware, included components, or product variations when applicable.

Where international delivery is available, shipments may be subject to customs inspections, import taxes, duties, and local requirements.

Charges not collected at checkout may be assessed by destination authorities or service providers. Customers should review any applicable checkout disclosures before purchasing.

Email: service@vicoare.com

Phone: +86 130 0666 1389

Customer Service Hours: 8:00 AM – 10:00 PM Daily